Terms of Service

InsuredLead is a software-as-a-service platform that ingests inbound sales leads, scores them using automated and AI-assisted analysis, and presents them to your team in a ranked inbox with alerts and reporting. The Service is intended for use by insurance brokerages and similar businesses in the course of their operations.

Lead scores and reasoning are decision-support signals, not guarantees. You are solely responsible for how your team acts on them, including all contact with prospects and all compliance with laws that apply to your business.

You must provide accurate account information and keep it current. You are responsible for all activity that occurs under your workspace and for maintaining the confidentiality of your credentials. Notify us promptly if you believe your account has been accessed without authorization.

A workspace owner may invite additional producers as seats. The owner is responsible for the conduct of everyone they invite and for ensuring that each person is authorized to access the data in the workspace.

New workspaces may begin with a 14-day free trial. We may modify or discontinue trials at any time. Unless you cancel before the trial ends, your subscription will begin and your payment method will be charged for the plan you selected, in accordance with Section 4.

Paid plans are described on our pricing page and are billed on a recurring monthly basis. Payments are processed by Paddle, which acts as our merchant of record and reseller. Your purchase is also subject to Paddle’s buyer terms presented at checkout.

Plans include a monthly cap on the number of scored leads. Leads scored beyond your plan’s cap are billed at the per-lead overage rate in effect for your plan. You authorize us and Paddle to charge your payment method for all fees, including recurring subscription fees and any overages, until you cancel.

We may change our fees on a going-forward basis. If we do, we will give you reasonable notice, and the change will take effect at your next renewal. Except as described in our refund policy, fees are non-refundable.

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period; you retain access until then, and you will not be charged for subsequent periods. We do not provide prorated refunds for partial periods except as stated in our refund policy.

You agree not to:

• use the Service to violate any law or the rights of any person, including telemarketing, do-not-call, and consumer-protection laws that govern how you contact leads;
• upload data you do not have the right to process, or process personal data without a lawful basis;
• attempt to reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
• probe, scan, or test the vulnerability of the Service, or bypass its security or rate limits;
• interfere with or disrupt the integrity or performance of the Service.

As between you and us, you own the lead data and other content you submit to the Service (“Your Data”). You grant us a limited license to host, process, and transmit Your Data solely to provide and improve the Service, as further described in our privacy policy. You are responsible for the accuracy and legality of Your Data and for having the rights and consents necessary for us to process it on your behalf.

The Service integrates with third parties you choose to connect, such as lead sources, email and SMS providers, and payment processing. We are not responsible for third-party services, and your use of them is governed by their own terms.

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features from time to time. We will use reasonable efforts to notify you of material adverse changes to core functionality.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that lead scores are accurate or that the Service will meet your requirements or be error-free.

To the maximum extent permitted by law, InsuredLead will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenues, or data, arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold InsuredLead harmless from any claims, damages, and expenses (including reasonable legal fees) arising from Your Data, your use of the Service, or your violation of these Terms or of any law or third-party right.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other customers. On termination, your right to use the Service ends; sections that by their nature should survive (including data ownership, disclaimers, limitations of liability, and indemnification) will survive.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use after the changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at support@insuredlead.com.